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FAQ

What about customer support?

We are pretty much unrivaled in this. Simply send a email or call and I will get right back to you, you will not get some call center or indecisive drawn-out process. Everything should be easy! We offer support for any questions you have before, during or after purchasing. We offer repairs and parts for all products. 

-We are the only place to buy Lynx OGT products online. 

-Hours for correspondance: 9-5 Monday to Friday, though you may get lucky and get a reply outside of those times.

Shipping Policy

Canada: Fast + Free shipping on all orders above $75 Delivery: 2-4 Business days for BC, 2-6 business days rest of Canada.
USA: Free shipping on orders above $75. 5-10 business days delivery. (may be subject to duties)
Australia+New Zealand, Europe and International: $20 Flat Rate. 5-12 business days delivery. (may be subject to duties)
$15 flat rate shipping on all orders less than $75. 
Every order is shipped out as quickly as possible from our off-grid facility here in Nelson, British Columbia, Canada.

What is your best selling product?

Historically the Raven headlamp is our best selling headlamp, but the other models are popular too. We have thousands of satisfied users all around the globe. 

Do you accept e-transfer or cash? 

We also accept Interac E-Transfer. Please email or call and I will let you know the correct amount to send (must add tax or shipping to some products). E-Transfer email address is dylan@lynxogt.com. We also take cash for local orders. Working on a crypto option as well.

Who do you ship with?

We primarily ship with Canada Post Xpresspost. 

Can I pick up or browse products locally or get local delivery?

Pickup: We are located 15 minutes east of Nelson, BC (4x4 high clearance vehicle access only at headquarters as we are off-grid up a mountainside). Message or call and we can meet here or nearby.

 

Fast Local Delivery: Online orders which are made a close distance to Nelson, BC will most likely be delivered by us to your doorstep personally and get there fast! (1-2 business days) this service is included in our regular and free shipping policy.

Do you ever have sales?

We do not have any sales. All products are universally backed by a long warranty and amazing customer support. Prices remain the same year-round for all customers. There are no discounts, only excellent products and service.

Are the headlamps Really that bright??

Yes they are. Lumen Ratings are the energy output ratings at full battery voltage or charge. At full charge and right until it's time to charge, they put out amazing amounts of light, they are brighter than the headlights on many vehicles!

Where are the products made?

We are a BC based business with products and parts are made globally and locally, based on realistic available quality manufacturing. This includes China, Japan, USA and Canada. We are always looking for ways to bring things more local, but at the same time have respect for our manufactures of high quality goods all around the world. Most manufacturing of individual components is done elsewhere, but all of our operations, some assembly, fulfillment, sales and customer service are in-house and off-the-grid here near Nelson, BC. We are 100% a Canadian company.

What is your return policy?

30 Day returns/exchange on all products. Buyer pays return shipping plus original shipping or 2nd shipping fee ($20-$40 total depending on location). The policy only applies to lightly used or unused products (you tested them out and they are as new and re-sellable). Does not apply to orders outside Canada. Does not apply to used products. Does not apply to custom orders or products. After thousands of orders we have never had a return on a headlamp!

Off Grid Technology... I don't see any solar panels...

Working on it! We are about to add more products that enhance the off-grid vibe. Headquarters is currently way off-grid in the mountains and the need for a durable, bright, comfortable and bright headlamp while living off-grid inspired the company. We charge ours using solar energy, soon you can too!

Will there be more products? I can't find exactly what I'm looking for...

Yes there will, I'm always working on something new, and this is in part determined by customer requests, if you would like to see something new please contact me!

Will you sell me an incomplete headlamp or product for a discount?

We can only Guarantee or give customer service for complete systems. We will not remove parts prior to purchase as it can lead to problems down the line. The best performance only comes with a complete product system.

Do you sell parts and support your products long term?

Yes we do! Available to any existing Lynx OGT customer, we can sell you parts such as brackets, straps, high-quality batteries, front glass, o-rings, covers, contacts, etc... We also can offer repairs on certain things. We offer support to keep products going in the long run!
 

Exceptions: This service is for Lynx OGT customers only, we will not spend the time to check compatibility, repair, replace or sell parts for 3rd party devices which are not sold by us.

 

Parts are available for discontinued or earlier version of headlamp models. We will not leave you in the dark!

Warranty Policy

We stand behind what we sell. While you should not experience problems with our products as they are built with quality components and designed with back-woods durability in mind. Should something stop working, products are warrantied against manufacturing defects for 1-3 years depending on the exact product. This does not include breaking a product through lack of care, or use with other incompatible components such as 3rd party batteries (not always the correct voltage or amperage ratings). Defective products must be returned to headquarters in Nelson, BC for inspection/repair/replacement. And a working unit will be shipped back to you by us afterwards. If you are having any issue, please email a detailed description and photo to dylan@lynxogt.com and I will get back to you with a solution.  

What headlamp is best for what I'm doing?

Please give us a message and we are glad to pair you with the right light. Us and our team live rurally in the mountains off-grid and do almost any activity that you can use a headlamp for. Right outside the door is the ultimate testing grounds.  So we can definitely recommend what works best for what!

Missing anything? Please Contact: dylan@lynxogt.com

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