FAQ

What about customer support?

We are pretty much unrivaled in this, Simply send a email or call and I will get right back to you, 7 days a week! You will not get some call center or indecisive drawn-out process. Everything should be easy! At this point it is me (the owner) who handles customer service. I find it is one of my favorite things to do and provides the highest level of service for our customers.  What other companies can say that?

What If I don't want to enter my credit card details online?

I also accept Interac E-Transfer. Please email or call and I will let you know the correct amount to send (must add tax to products). E-Transfer email address is dylan@lynxogt.com

Who do you ship with?

We ship free with Canada Post Xpresspost. As we have found that this is the best option for Canadian customers especially in remote and rural locations. We ship directly from Nelson, BC with either Expedited Xpresspost, as soon as possible after your order is placed! Stuff usually gets there quick!

Can I pick up locally?

Sure, I am near Nelson, BC. Message or call and we can meet up.

Do you ever have sales?

We do not have any sales ever (not even black friday) The price is the price. All products are universally backed by a long warranty and amazing customer support. Prices remain the same year-round for all customers.

Are the headlamps Really that bright??

Yes they are, Lumen Ratings are the energy output ratings at full battery voltage or charge (lumens will slowly drop as charge is depleted) At full charge and right until it's time to charge, they put out amazing amounts of light, they are brighter than the headlights on many vehicles!

Where are the products made?

Products and parts are made globally and locally, based on realistic available quality manufacturing and where we are at right now. This includes China, South Korea, USA, Pakistan and Canada. We are always looking for ways to bring things more local, but at the same time have respect for our manufactures of high quality goods all around the world. Land has been allotted for a new facility here in BC to develop new products which will be manufactured here. And we will continue to form relationships with high quality manufactures and suppliers both local and foreign. We believe in the prosperity of everywhere and supporting honest entrepreneurs all over the world. Just as we hope people support our Canadian company. Made on Planet Earth.

What is your return policy?

30-60 Day returns on all products. Buyer pays return shipping plus original shipping fee ($20-$40 total depending on location) there is no re-stocking fee, only applies to lightly used or unused products (you tested them out and they are as new and re-sellable) Does not apply to heavily used products.

Off-Grid Technology... I don't see any solar panels..

Working on it! We are about to add more products that enhance the off-grid vibe. Headquarters is currently way off-grid in the mountains and the need for a durable, bright, comfortable and bright headlamp while living off-grid inspired the company. I charge mine using solar energy, soon you can too!

Will there be more products? I can't find exactly what I'm looking for...

Yes there will, I'm always working on something new, and this is in part determined by customer requests, if you would like to see something new please contact me!

 

Missing anything? Please Contact: dylan@lynxogt.com